Refund policy

Return and Refund Policy

As all of our greeting cards are custom-made to order specifically for you, we do not accept returns, exchanges, or offer refunds for buyer’s remorse, change of mind, or incorrect address information provided during checkout.

Damaged or Defective Items We stand behind the quality of our products. If your order arrives damaged, defective, or with a manufacturing/printing error, we will gladly offer a free replacement or a full refund.

To resolve the issue, please contact us at admin@nimbun.com within 30 days of product delivery. You must include:

• Your order number

• A clear photograph showing the issue with the item

• A brief description of the problem

Once verified, we will process your replacement or refund immediately. Refunds will be applied to your original method of payment.